Goodnest

How do I know you're monitoring bad behaviour?

What does Goodnest do to ensure the safety of the platform?

Can a pro see my email, phone number or address?

I'm nervous about paying any money upfront.

My pro is asking me to pay a deposit, how do I know they’re trustworthy?

How do I make a decision on which Pro to hire?

Jacki

Handling disputes and how we keep our platform safe. 

Trust and Safety

How do I get a resolution to my complaint?

What is your dispute process? I’m not happy with the outcome of my job.

What do I do if my cleaner left before the allocated time ended?

My cleaner left early

I'm not happy with the quality of my clean, what can I do?

What happens if I'm not happy with the clean done?

My Professional didn't show up or rescheduled

Disputes/Complaints

Find answers and get help from Intercom Support and Community Experts

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