Group 65
Go to Goodnest
All Collections
Trust and Safety
Trust and Safety
Handling disputes and how we keep our platform safe.
8 articles in this collection
Written by
Jacki
What does Goodnest do to ensure the safety of the platform?
How do I know you're monitoring bad behaviour?
Written by
Jacki
Updated over a week ago
Can a pro see my email, phone number or address?
Is my personal information protected?
Written by
Jacki
Updated over a week ago
My pro is asking me to pay a deposit, how do I know they’re trustworthy?
I'm nervous about paying any money upfront.
Written by
Jacki
Updated over a week ago
How do I make a decision on which Pro to hire?
I don't know which Pro to go with.
Written by
Jacki
Updated over a week ago
Disputes/Complaints
What is your dispute process? I’m not happy with the outcome of my job.
How do I get a resolution to my complaint?
Written by
Jacki
Updated over a week ago
My cleaner left early
What do I do if my cleaner left before the allocated time ended?
Written by
Jacki
Updated over a week ago
What happens if I'm not happy with the clean done?
I'm not happy with the quality of my clean, what can I do?
Written by
Jacki
Updated over a week ago
My Professional didn't show up or rescheduled
I had a job booked and nobody turned up?
Written by
Jacki
Updated over a week ago