Trust and Safety

Handling disputes and how we keep our platform safe.

8 articles in this collection
Written by Jacki

What does Goodnest do to ensure the safety of the platform?

How do I know you're monitoring bad behaviour?

Written by Jacki
Updated over a week ago

Can a pro see my email, phone number or address?

Is my personal information protected?

Written by Jacki
Updated over a week ago

My pro is asking me to pay a deposit, how do I know they’re trustworthy?

I'm nervous about paying any money upfront.

Written by Jacki
Updated over a week ago

How do I make a decision on which Pro to hire?

I don't know which Pro to go with.

Written by Jacki
Updated over a week ago

Disputes/Complaints

What is your dispute process? I’m not happy with the outcome of my job.

How do I get a resolution to my complaint?

Written by Jacki
Updated over a week ago

My cleaner left early

What do I do if my cleaner left before the allocated time ended?

Written by Jacki
Updated over a week ago

What happens if I'm not happy with the clean done?

I'm not happy with the quality of my clean, what can I do?

Written by Jacki
Updated over a week ago

My Professional didn't show up or rescheduled

I had a job booked and nobody turned up?

Written by Jacki
Updated over a week ago