It’s always frustrating when someone is late or reschedules a job. The first step is to get in touch with the Pro by chat to see what the cause is. Most Pros will do their best to be punctual, so it could be a situation out of their hands. 

 If a Pro doesn’t communicate or doesn’t show up, and you’re unable to resolve this with them, then we suggest you try another Pro.  And you can leave a review on their profile about your experience, which will impact their rating. Pros with a low rating risk being removed from Goodnest.