We strive to ensure the safety and happiness of all customers and professionals using the Goodnest platform, it is of utter importance to us. Here are some of the ways we do this:
Any complaints made are reviewed by a real person.
We continuously monitor feedback, if we notice a professional is frequently receiving negative feedback or we have had a serious or concerning complaint about them, we’re not afraid to boot them from the platform.
We provide a public review system to allow customers of Goodnest to see the reviews of others. Prior to this we had a private feedback system, with an option to make feedback public. We have published all feedback where a customer has allowed the feedback to be public, and have even included private feedback scores into the star rating of Pros.