Firstly, we’d advise people to use good common sense, and try to work through any issues.  There are often situations when Pros can’t respond as quickly as they’d like - whether busyness, illness or family emergency - so try to show a bit of patience.  And communicating via phone or meeting up can help iron out any misunderstandings early on.

Rate the Pro and provide feedback for others to see. This is a public review that future customers will see and more often than not a negative review will encourage communication from the professional and hopefully a resolution.

If applicable, report the Pro to the relevant regulatory board, you can find out some more information on how to do that here.

File a claim with the Disputes Tribunal, there is a small fee to do this but you can settle claims up to $20,000 here. We will supply you with any information you require once we have confirmation a claim has been filed. Find out more on this process here. 

If you've been subject to a genuine scam where money has traded hands without any work being completed, contact the Police.