We charge upfront to use Goodnest for a number of reasons. Most importantly it enables us to get you the best Professionals, as they're confident that the booking is going to convert into a real job.
Home service providers are extremely in demand so by just taking an upfront deposit they prioritise Goodnest jobs over other work where the customers are less committed.
When you book a Home Clean or Office Clean we charge for the full thing upfront. This is because we have smart quote engines that can calculate the full cost of the job.
For all other services we take a fully refundable $29 deposit when you book. This deposit will then come off the final invoice once all the work has been completed. In the event that your booking doesn't go through, your deposit will be refunded in full.