Yes. Once a customer is in touch with you it's up to you to close the deal. If the customer wants to talk about the job then decides not to hire you, you'll still have to pay. But, if the customer's first message is a "no thanks" then you shouldn't be charged, please get in touch for a fee refund.
Do I have to pay if a customer contacts me but doesn't hire me?
When do I pay?
Written by Jacki
Updated over 5 years ago